• In-Pouch Stoma Protection & Anti-Pancaking System ©  

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  • In-Pouch Stoma Protection & Anti-Pancaking System ©  

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  • In-Pouch Stoma Protection & Anti-Pancaking System ©  

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Customer Care

Our customer…You are all what we have and all what we care about. We are here for you because we think we are contributing to the well been of Ostomates.


For anything, and we mean anything on your mind, please reach out to us through the following medians:

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  • Shipping & Delivery

    Track your shipment by clicking on the Tracking Code

    Terms & Conditions

    1. INTRODUCTION AND ACCEPTANCE OF TERMS OF USE

    All references to ‘Stoma Solutions’, ‘our’, ‘us’, ‘we’ or ‘company’ on this website and opt-in notices are deemed to refer to Stoma Solutions, its subsidiaries, affiliates, parent companies and any of their related businesses. Stoma Solutions offers you a wide range of content, communication tools, forums, and information about its products and services (“Materials”) via this web site. By using this web site, you are agreeing to accept and comply with the terms and conditions of use as stated below (“Terms of Use”), which Stoma Solutions may update at any time without notice. You should visit this page periodically to review the then-current Terms of Use. Please note that Stoma Solutions may, at its sole discretion, terminate your access to this web site at any time without notice.

    2.LIMITED RIGHT TO USE

    This web site is owned and operated by Stoma Solutions. Unless otherwise specified, all Materials on this web site are the property of Stoma Solutions and are protected by the copyright laws of USA and, throughout the world by the applicable copyright laws. You may, view, print and/or download one copy of the Materials from this web site on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices. No Materials published by Stoma Solutions on this web site, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Stoma Solutions. The use of any such Materials on any other web site or networked computer environment or for any other purpose is strictly prohibited and such unauthorized use may violate copyright, trademark and other similar laws.

    3.COMMUNICATIONS

    Except for any disclosure by you for technical support purposes, or as specified in our Privacy Statement, all communications from you to this web site will be considered non-confidential and non-proprietary. You agree that any and all comments, information, feedback and ideas regarding our company, products or services that you communicate to Stoma Solutions (“Feedback”) will be deemed, at the time of communication to Stoma Solutions, the property of Stoma Solutions, and Stoma Solutions shall be entitled to full rights of ownership, including without limitation, unrestricted right to use or disclose such Feedback in any form, medium or technology now known or later developed, and for any purpose, commercial or otherwise, without compensation to you. You are solely responsible for the content of your communications and their legality under all laws and regulations. You agree not to use this web site to distribute, link to or solicit content that is defamatory, harassing, unlawful, libelous, harmful to minors, threatening, obscene, false, misleading, or infringing a third party intellectual or privacy rights.

    4. ACCESS TO PASSWORD PROTECTED OR SECURED AREAS

    Access to and use of password protected or secured areas of this web site is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this web site. You are solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access this web site as well as any activity that occur under your username/password. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any Materials you are exposed to through this web site.

    5. MONITORING

    Although Stoma Solutions is not obligated to do so, it will have the right to review your communications on this web site to determine whether you comply with our Terms of Use. Stoma Solutions will not have any liability or responsibility for the content of any communications you post to this web site, or for any errors or violations of any laws or regulations by you. Stoma Solutions will comply with any court order in disclosing the identity of any person posting communications on this web site. It is advisable that you review our Privacy Policy page before posting any such communications. Please note that when you conduct transactions with other companies providing content via this web site, you will also be subject to their privacy policies.

    6.LINKS TO OTHER SITES

    The linked sites are not under the control of Stoma Solutions and Stoma Solutions is not responsible for the content of any linked site or any link contained in a linked site. Stoma Solutions reserves the right to terminate any link at any time. Stoma Solutions may provide links from this web site to other sites as a convenience to you and in no way should this be interpreted as an endorsement of any company, content or products to which it links. If you decide to access any of the third party sites linked to this web site, you do this entirely at your own risk. Stoma Solutions DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, TO ANY SUCH LINKED SITES, INCLUDING BUT NOT LIMITED TO ANY TERMS AS TO THE ACCURACY, OWNERSHIP, VALIDITY OR LEGALITY OF ANY CONTENT OF A LINKED SITE.

    7.TRADEMARKS

    The trademarks, service marks and logos of Stoma Solutions and others used in this web site (“Trademarks”) are the property of Stoma Solutions and their respective owners. You have no right to use any such Trademarks, and nothing contained in this web site or the Terms of Use grants any right to use (by implication, waiver, estoppel or otherwise) any Trademarks without the prior written permission of Stoma Solutions or the respective owner.

    8.INDEMNITY

    You agree to indemnify, defend and hold Stoma Solutions harmless from and against any and all third party claims, liabilities, damages, losses or expenses (including reasonable attorney’s fees and costs) arising out of, based on or in connection with your access and/or use of this web site.

    9.LIMITATION OF LIABILITY

    In no event shall stoma solutions or its suppliers be liable for any direct, indirect, special, incidental or consequential damages including, without limitation, loss profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this web site or any linked site, damages resulting from use of or reliance on the information or materials presented on this web site, whether based on warranty, contract, tort or any other legal theory even if stoma solutions or its suppliers have been advised of the possibility of such damages.

    10. DISCLAIMER

    Stoma Solutions assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this web site. You should not assume that the Materials on this web site are continuously updated or otherwise contain current information. Stoma Solutions is not responsible for supplying content or materials from the web sites that has expired or have been removed. THE MATERIALS PROVIDED AT THIS WEB SITE ARE PROVIDED “AS IS” AND ANY WARRANTY (EXPRESS OR IMPLIED), CONDITION OR OTHER TERM OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE IS HEREBY EXCLUDED.

    11.GENERAL

    If you have any questions regarding the Terms of Use, please contact Stoma Solutions by emailing ostomate@stomasolutions.com

    12.PRODUCT DISCLOSURE:

    • Stoma-Pro purpose is to protect the stoma from external impacts and to minimize the phenomena of Pancaking.
    • We thoroughly tested Stoma-Pro under severe and harsh conditions including strong impact force. Extreme and out of the ordinary force may still cause injury to the stoma.

    Privacy Policy

    • Stoma Solutions is committed to the privacy and security of our customer personal and payment information.
    • Stoma Solutions has privacy policies in place designed solely for the protection of customer information.
    • Stoma Solutions does not share any customer information with any third party. The only information shared are the ones necessary for manufacturing and shipping of orders.
    • Stoma Solutions requests and collects information necessary to provide excellent customer service.
    • Stoma Solutions has a sit in place procedures designed for the Safe Guarding of customer information.

    Refund Policy

    If not happy, All Money Back Guaranteed.

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